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RTIA Call Centre Agent Vacancies 2026 (15 Posts) Apply Now

Apply for RTIA Call Centre Agent Vacancies 2026. 15 fixed-term contract positions available for Matric holders. Salary R237,453 per annum. Closing date: 03 August 2026.

RTIA Call Centre Agent Vacancies 2026 (15 Positions)

The Road Traffic Infringement Agency (RTIA) is inviting suitably qualified South African candidates to apply for 15 Call Centre Agent positions. These three-year fixed-term contract opportunities are ideal for candidates with a Matric certificate and experience in administration, customer service, or call centre operations.

Successful candidates will provide customer support related to the Administrative Adjudication of Road Traffic Offences (AARTO) Act by assisting members of the public and issuing authorities with enquiries, applications, and general information.

RTIA Call Centre Agent Job Overview

  • Employer: Road Traffic Infringement Agency (RTIA)
  • Position: Call Centre Agent
  • Reference Number: CCA/RTIA/2026
  • Number of Posts: 15
  • Job Level: Level 5
  • Salary: R237,453 per annum
  • Contract Duration: Three (3) Years Fixed-Term
  • Closing Date: 03 August 2026

Minimum Requirements

Applicants applying for RTIA Call Centre Agent must have:

  • Matric Certificate (NQF Level 4).
  • Administration experience in a support services environment.
  • Experience in data capturing.
  • General office administration experience.
  • Previous experience working as a Call Centre Agent.
  • Computer literacy.
  • Good interpersonal and communication skills.

Added Advantage

  • Knowledge of the AARTO Act.

Key Responsibilities

Successful candidates will be responsible for:

Agency Call Centre Services

  • Answer telephone, email and fax enquiries.
  • Escalate customer queries to relevant RTIA departments.
  • Advise callers on the status of:
    • Representations.
    • Instalment applications.
    • Revocation of enforcement orders.
  • Explain AARTO procedures and required documentation.

Issuing Authority Support

  • Provide updates on:
    • Election to be tried in court applications.
    • Driver nomination requests.
  • Handle special arrangements relating to AARTO elective options.
  • Print incoming fax documents received through the fax-to-email system.
  • Acknowledge applications for:
    • Instalments.
    • Representations.
    • Revocation of enforcement orders.
  • Capture and distribute applications to the relevant RTIA sections.

Skills and Competencies

Candidates should demonstrate:

  • Excellent communication skills.
  • Customer service orientation.
  • Computer literacy.
  • Good interpersonal skills.
  • Strong administrative abilities.
  • Attention to detail.
  • Ability to work in a fast-paced call centre environment.

Required Documents

Applicants must submit:

  • Application letter.
  • Updated Curriculum Vitae (CV).
  • Certified copy of South African ID.
  • Certified copy of Matric certificate and any other qualifications.

Applications submitted without all the required supporting documents will not be considered.

How to Apply for RTIA Call Centre Agent

Email your complete application to:

Email: bukvfh@apply.simplify.hr

Ensure that all supporting documents are attached before submitting your application.

Employment Equity

RTIA is an Equal Opportunity Employer and is committed to Employment Equity. Preference will be given in line with the Agency’s Employment Equity objectives.

Applications are especially encouraged from:

  • Youth
  • Women
  • Persons living with disabilities

Internal candidates who meet the minimum requirements are also encouraged to apply.

Enquiries

  • Ms Allison Shingange: (087) 287 7993
  • Mr Mzwakhe Mhlanga: (011) 763 1103

Important Information

  • Late applications will not be considered.
  • Applications without the required supporting documents will be disqualified.
  • Due to the high volume of applications, only shortlisted candidates will be contacted.
  • If you do not receive feedback within three (3) months after the closing date, please consider your application unsuccessful.

Closing Date

03 August 2026

Don’t miss this opportunity to join the Road Traffic Infringement Agency (RTIA) Call Centre Agent and build your career in public service while supporting the implementation of the AARTO Act.

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