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SafetyCloud Outbound Call Centre Agent Vacancy 2026| Apply Now

Apply for the SafetyCloud Outbound Call Centre Agent Vacancy 2026 in Centurion. Permanent sales opportunity. Closing date: 27 July 2026.

SafetyCloud Outbound Call Centre Agent Vacancy 2026

SafetySA is recruiting a SafetyCloud Outbound Call Centre Agent to join its sales team in Centurion, Gauteng. This permanent opportunity is ideal for experienced telesales and customer service professionals who enjoy working in a target-driven environment while helping businesses access workplace safety and compliance solutions.

SafetySA’s purpose is to make the world a safer place by providing trusted Testing, Inspection, Certification, and Training solutions that promote workplace and food safety.

Outbound Call Centre Agent Job Overview

  • Company: SafetySA
  • Position: SafetyCloud Outbound Call Centre Agent
  • Reference Number: C00800022
  • Department: Sales and Business Development (HSEQ-TRN)
  • Industry: Sales
  • Job Type: Permanent
  • Location: Centurion, Gauteng
  • Closing Date: 27 July 2026

Purpose of the Role (Outbound Call Centre Agent)

The successful candidate will generate revenue by making outbound and inbound calls, promoting SafetyCloud products and services, converting sales opportunities, maintaining customer relationships, and providing exceptional customer service.

Key Responsibilities

Sales and Lead Generation

  • Conduct outbound cold and warm sales calls.
  • Promote and sell SafetyCloud products and services.
  • Generate qualified sales leads.
  • Convert leads into confirmed sales.
  • Identify customer needs and recommend suitable solutions.
  • Handle customer objections professionally.
  • Upsell and cross-sell products and services.
  • Achieve individual and team sales targets.

Customer Service

  • Provide professional customer support.
  • Respond to customer enquiries by phone and email.
  • Build long-term customer relationships.
  • Assist with quotations, bookings, and product information.
  • Follow up on outstanding customer requests.
  • Escalate complex customer issues when necessary.

Administration and CRM Management

  • Capture and maintain customer information in the CRM system.
  • Record customer interactions and sales activities.
  • Send quotations and information packs.
  • Process booking forms and proof of payment.
  • Confirm bookings with relevant branches.
  • Route Requests for Quotations (RFQs) appropriately.
  • Prepare operational and sales reports.

Operational Support

  • Manage callback requests.
  • Transfer calls to relevant departments.
  • Maintain high call quality and customer service standards.
  • Support business campaigns and promotional activities.

Compliance and Product Knowledge

  • Comply with company policies and POPIA requirements.
  • Protect confidential customer information.
  • Maintain up-to-date product knowledge.
  • Participate in ongoing training and development programmes.

Minimum Requirements

Applicants applying for Outbound Call Centre Agent must have:

  • Grade 12 (Matric).

The following will be advantageous:

  • Certificate or Diploma in:
    • Sales
    • Marketing
    • Business Administration
    • Customer Service
  • Sales, Contact Centre or Telesales certification.

Experience Required

Applicants should have:

  • 2–3 years’ experience in:
    • Contact Centre
    • Telesales
    • Outbound Sales
    • Customer Service
  • Proven ability to achieve sales targets.
  • Experience in commission-based sales environments.
  • Experience with lead generation and customer engagement.
  • Experience using CRM systems.

Experience in the following industries will be advantageous:

  • Training
  • Health and Safety
  • Compliance
  • Education
  • Professional Services

Required Skills

Successful candidates should possess:

  • Strong sales and closing skills.
  • Excellent communication skills.
  • Customer relationship management.
  • Negotiation and persuasion skills.
  • Lead generation skills.
  • Objection handling abilities.
  • Customer service orientation.
  • Professional telephone etiquette.
  • Time management and organisational skills.
  • Attention to detail.
  • CRM administration.
  • Microsoft Office proficiency.

Knowledge Required

Candidates should understand:

  • Sales principles and consultative selling.
  • Contact centre operations.
  • Customer relationship management.
  • Sales pipeline management.
  • CRM systems.
  • Customer service best practices.
  • POPIA requirements.
  • Performance targets and KPI management.

Personal Attributes

The ideal candidate will be:

  • Results-driven.
  • Self-motivated.
  • Resilient under pressure.
  • Customer-focused.
  • Ethical and professional.
  • Able to work independently and within a team.
  • Willing to work extended hours when required.
  • Committed to continuous learning and development.

Candidates should also demonstrate the company’s core values:

  • Integrity
  • Courage
  • Care
  • Passion
  • Innovation
  • Accountability

Employment Equity

Preference will be given to Employment Equity candidates in line with the company’s Employment Equity objectives.

Why Join SafetySA?

SafetySA offers:

  • Permanent employment.
  • Market-related salary.
  • Commission and performance-based incentives.
  • Career development opportunities.
  • Ongoing training and professional growth.
  • Opportunity to work for a respected leader in safety, testing, inspection, certification, and training.

How to Apply

Interested applicants who meet the minimum requirements should apply through the official SafetySA Careers Portal before the closing date.

Ensure your application is complete and includes all required supporting documents.

Closing Date

27 July 2026

Apply today for the SafetyCloud Outbound Call Centre Agent Vacancy 2026 and build your career in sales while contributing to safer workplaces across South Africa.

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