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Front Office Administrator Job at Momentum Corporate Cape Town| Apply Now

Momentum Corporate is hiring a Front Office Administrator in Cape Town, Western Cape. This is a permanent client services position with some remote work available.

The role is ideal for an experienced administration and client service professional who can handle enquiries, provide accurate information, support digital platforms and deliver efficient administrative services to clients and intermediaries.

Front Office Administrator Job Details

  • Position: Front Office Administrator
  • Company: Momentum Corporate
  • Location: Cape Town, Western Cape
  • Employment Type: Permanent
  • Role Family: Client Services
  • Work Arrangement: Some remote work
  • Reference Number: MMH260818-16
  • Closing Date: 25 August 2026

Role Purpose

The Front Office Administrator will provide quick, accurate and efficient administrative support to clients and intermediaries.

The successful candidate will handle enquiries through different communication channels, resolve client service requests, support digital platforms and provide training to Employer Portal users when required.

The role also focuses on reducing manual administration and improving the client and broker experience through efficient self-service solutions.

Front Office Administrator Requirements

Qualifications and Experience

Applicants should have:

  • Matric or Grade 12 equivalent.
  • 3–5 years’ experience in an Employee Benefits administration environment.
  • Computer literacy, including Microsoft Word, Excel, PowerPoint and Teams.
  • Previous client service experience.
  • Knowledge of the financial services industry and relevant products.
  • Understanding of applicable legislation.
  • English language proficiency.
  • Afrikaans or an African language would be advantageous.

Key Responsibilities

The Front Office Administrator will be responsible for:

  • Responding to client calls and emails promptly.
  • Taking ownership of client service requests and ensuring timely resolution.
  • Resolving basic enquiries within agreed Service Level Agreements (SLAs).
  • Providing first-call resolution for member and service provider queries.
  • Escalating complex queries and training issues to the appropriate teams.
  • Following up on escalated matters until they are resolved.
  • Applying Treating Customers Fairly (TCF) principles during client interactions.
  • Promoting Momentum’s digital services and platforms.
  • Providing digital platform training to employers and members.
  • Accurately capturing client information on relevant systems.
  • Ensuring documentation is completed correctly.
  • Filing and maintaining documents for easy access.
  • Reducing manual administration where possible.
  • Following legislative, compliance, company policies and procedures.
  • Identifying and escalating risks and system or process inefficiencies.
  • Helping minimise complaints, rework, escalations and financial losses.
  • Building strong relationships with clients, colleagues and other stakeholders.
  • Providing accurate information and professional client support.
  • Providing training, coaching and guidance on Momentum Corporate processes.
  • Working with internal teams to ensure effective client service.
  • Recommending improvements to enhance client experience and service fairness.
  • Keeping up to date with product, industry and legislative changes.
  • Contributing ideas that support innovation and improved processes.
  • Taking responsibility for professional and career development.
  • Working collaboratively with colleagues and supporting team objectives.

Skills and Competencies

The ideal candidate should demonstrate:

  • Strong customer and client service orientation.
  • Excellent attention to detail.
  • Good planning and organisational skills.
  • Accountability and ownership.
  • Adaptability in a changing environment.
  • Strong verbal and written communication skills.
  • Teamwork and collaboration.
  • Good problem-solving abilities.
  • Professional and customer-focused behaviour.

Why Work for Momentum Corporate?

Momentum Group provides financial solutions designed to help individuals, businesses and organisations achieve their financial goals. Employees have opportunities to develop their professional skills while contributing to meaningful client experiences.

How to Apply

Interested candidates who meet the requirements should submit their applications online before the 25 August 2026 closing date.

Apply for the Front Office Administrator position at Momentum Careers

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