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Nedbank Service Consultant Job 2026– Krugersdorp| Apply Now

Nedbank Service Consultant in Krugersdorp – Apply by 1 September 2026. Diploma required, with 1–2 years’ retail or banking client service experience. Apply now!

Nedbank is hiring a Service Consultant in Krugersdorp, Gauteng. This permanent client service opportunity is ideal for candidates with banking or retail customer service experience who are comfortable working with digital banking solutions, cash transactions and self-service technology.

Job Title: Service Consultant
Reference Number: 147487
Location: Krugersdorp, Gauteng
Area: Cresta, Randburg
Job Family: Sales and Service
Career Stream: Client Service
Employment Type: Permanent
Closing Date: 1 September 2026
FAIS Affected: Yes

About the Nedbank Service Consultant Job

The Service Consultant will provide professional client service while helping customers understand and use Nedbank’s digital and self-service solutions.

The role also involves processing cash transactions, balancing and replenishing cash, maintaining branch devices and ensuring clients receive efficient assistance with their banking needs.

The successful candidate will contribute to service excellence, digital migration, sales opportunities and strong long-term client relationships.

Service Consultant Responsibilities

Client Service and Engagement

The successful candidate will:

  • Welcome clients, establish their needs and direct them appropriately.
  • Provide professional and knowledgeable client service.
  • Educate clients on digital banking and self-service functionality.
  • Help clients download online applications and resolve login issues.
  • Assist customers with statements, cards and other banking documentation.
  • Help clients purchase value-added services such as airtime and data.
  • Assist customers in completing banking services through digital channels.
  • Address concerns relating to queues and self-service devices.
  • Keep clients informed about applications, queries and requests.
  • Identify suitable sales leads and refer clients to relevant departments.
  • Support cross-selling opportunities without providing financial advice.
  • Build and maintain strong client relationships.
  • Take ownership of client requests from start to resolution.

Cash and Branch Operations

The Service Consultant will also:

  • Process cash deposits, withdrawals, transfers and change requests.
  • Handle foreign exchange requests according to approved procedures.
  • Accept and process cash transactions over the counter.
  • Balance and secure branch stock such as bank cards.
  • Complete daily control checklists for relevant branch functions.
  • Manage queues and prioritise clients requiring additional assistance.
  • Prepare transactional documentation for further processing.
  • Load and balance cash in ATMs and other branch devices.
  • Perform first-line maintenance on self-service devices.
  • Replenish device consumables when required.
  • Monitor cash holdings and report discrepancies.
  • Support cash efficiency and cash recycling strategies.
  • Maintain accurate records and documentation.

Risk and Compliance

The successful candidate must:

  • Follow Nedbank’s security policies and procedures.
  • Apply client authentication and transaction verification procedures.
  • Control counter and drop-safe limits according to policy.
  • Help prevent fraud, financial losses and operational risks.
  • Follow all relevant governance, risk and compliance requirements.

Nedbank Service Consultant Requirements

Essential Qualification

  • Diploma – NQF Level 6

Preferred Qualification

  • Banking Services qualification, such as a Higher Certificate in Banking Services (NQF Level 5).

Experience

Candidates should have:

  • 1–2 years’ experience in retail or banking client service.
  • Experience handling cash.
  • Experience with technology and digital banking solutions.
  • First-line problem-solving experience.
  • Customer-facing experience.
  • Foreign experience may be considered where applicable.

Key Skills and Knowledge

The ideal candidate should have knowledge of:

  • Customer service principles.
  • Banking products and services.
  • Problem-solving techniques.
  • Relationship management.
  • Security policies and procedures.
  • Governance, risk and controls.
  • Foreign exchange products.
  • Digital and self-service banking solutions.

Strong behavioural competencies include:

  • Building customer loyalty.
  • Earning trust.
  • Collaboration and teamwork.
  • Managing work effectively.
  • Adaptability.
  • Stress tolerance.
  • Continuous learning.

Why Work as a Nedbank Service Consultant?

This role provides an opportunity to build a career in banking, client service and financial services while developing valuable skills in digital banking, customer engagement, cash management and branch operations.

The position is suited to candidates who enjoy working with people, solving customer problems and helping clients make better use of digital banking services.

How to Apply for the Nedbank Service Consultant Job

Interested and suitably qualified candidates should submit their applications through the official Nedbank careers portal before the closing date.

Closing Date: 1 September 2026

Applicants who require assistance can contact the Nedbank Recruiting Team on 0860 555 566.

Apply now for the Nedbank Service Consultant position in Krugersdorp and take the next step in your banking career.

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