Customer Care Learner 2026– Givaudan Johannesburg| Apply Now
Job Overview
Givaudan is offering a Customer Care Learner opportunity in Johannesburg, South Africa. The role is based on-site and focuses on customer service, sales order processing, logistics coordination and communication between customers, Operations and Sales teams.
- Job Title: Customer Care – Learner
- Company: Givaudan
- Job ID: 119987
- Location: Johannesburg, South Africa
- Work Arrangement: On-site
- Category: Manufacturing, Operations, Engineering
- Experience: 1–2 years in a customer-facing role preferred
- Education: High School / Secondary Education; Associate or University Degree preferred
Purpose of the Role
The Customer Care Learner will manage sales orders from receipt through to shipment for assigned customers and affiliates. The position involves ensuring customer requirements are met efficiently while coordinating with Sales, Operations, Planning and logistics teams.
Key Responsibilities
The successful candidate will:
- Process sales orders from receipt through shipment.
- Support assigned customers and affiliates with their order requirements.
- Communicate daily with customers, Operations and Sales.
- Follow Coca-Cola order and sample-processing procedures.
- Interpret customer schedules and prioritise orders.
- Resolve customer issues and complaints.
- Confirm pricing, stock availability and expected shipment dates.
- Arrange transportation with freight and shipping teams.
- Assist with international orders, inspections and shipping documentation.
- Prepare invoices, debit and credit notes.
- Process customer notifications and returns.
- Coordinate with relevant departments to ensure orders are delivered on time.
- Work with Planning teams on demand forecasts and stock information.
- Maintain accurate customer records, contracts, labelling, packaging and stock requirements.
- Provide support and cover for other Customer Care team members when required.
- Select appropriate communication methods according to the urgency of an issue.
- Handle difficult customer situations professionally and work towards resolution.
- Identify opportunities to improve customer care processes.
Education Requirements
Applicants should have:
- High School / Secondary Education.
- An Associate or University Degree is preferred.
Experience Requirements
- 1–2 years of experience in a customer-facing role.
- Industry experience is preferred.
Skills and Competencies
Candidates should have:
- Strong interpersonal and communication skills.
- Customer relationship management skills.
- Basic knowledge of SAP or order-entry systems.
- Basic inventory management knowledge.
- Microsoft Office proficiency.
- Basic negotiation skills.
- Understanding of Incoterms and shipping terminology.
- Strong customer-service orientation.
- Ability to resolve complaints and difficult situations.
- Good organisational and prioritisation skills.
- Ability to work effectively with different departments.
Language: English and other languages as required.
Why Apply for the Givaudan Customer Care Learner Role?
This opportunity provides exposure to customer care, order management, inventory, logistics, sales and operations within a global organisation. It may suit candidates looking to build practical experience in customer service and supply-chain-related operations.
Givaudan highlights a diverse and inclusive workplace where employees can learn, develop their skills and contribute to products and experiences that reach people around the world.
Employment Equity
Preference will be given to candidates in line with Employment Equity Targets.
How to Apply
Interested candidates should apply through the official Givaudan Careers website and search for Job ID 119987 – Customer Care – Learner.
Apply through Givaudan Careers
Location: Johannesburg, South Africa
Job ID: 119987
Work Arrangement: On-site
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