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Call Centre Support Agent Ctrack – Centurion| Apply Now

Ctrack is hiring Call Centre Support Agents to join its Central Support team in Irene, Centurion. This full-time opportunity is suited to customer-focused candidates with call centre or customer service experience who can work accurately in a fast-paced environment.

The successful candidate will provide telephonic support to customers, Fitment Centres and CTFM branches while monitoring vehicle alarms, assisting with recoveries and maintaining accurate customer and vehicle information.

Call Centre Support Agent Job Details

  • Job Title: Call Centre Support Agent
  • Reference: 2101
  • Company: Ctrack
  • Department: Central Support
  • Location: Irene, Centurion, Gauteng
  • Job Type: Full-Time
  • Closing Date: 18 August 2026 at 16:00

About the Call Centre Support Agent Role

The Call Centre Support Agent will provide professional customer service and telephonic support while monitoring Ctrack-installed vehicles.

The role includes responding to high-risk alarms, assisting with vehicle recovery processes, updating CRM records and ensuring customer and fleet information is accurate and up to date.

Key Responsibilities

Call Centre and Customer Support

  • Provide professional telephonic support to customers.
  • Assist Fitment Centres and CTFM branches with queries and requests.
  • Monitor and respond to high-risk customer alarms.
  • Contact customers when required and record interactions on the CRM system.
  • Handle difficult customer situations with empathy and professionalism.
  • Assist with quick report requests and customer-related enquiries.

Vehicle Monitoring and Recovery

  • Monitor vehicles regularly and ensure required monthly checks are completed.
  • Monitor Secure exceptions according to standard operating procedures.
  • Report exceptions in line with departmental policies.
  • Assist with the recovery of potentially hijacked, stolen or lost vehicles.
  • Follow vehicle recovery procedures and ensure all related administration is completed correctly.
  • Register new vehicles on Secure Base and the Hub.
  • Ensure new vehicles are correctly routed to the relevant base stations.

Administration and Reporting

  • Complete daily office administration accurately and efficiently.
  • Generate weekly and monthly reports for management.
  • Download and distribute reports according to customer procedures.
  • Maintain accurate customer and vehicle records.
  • Update CRM information for existing and new customers.
  • File relevant information and correspondence in customer files.
  • Update fleet lists received from Bureau clients.
  • Maintain accurate mobile database information on Ctrack Master base stations.

Equipment and Systems

  • Handle equipment used during daily duties correctly.
  • Report equipment faults or defects to the Supervisor.
  • Use CRM and reporting systems effectively.
  • Maintain accurate and up-to-date information across relevant databases.

Minimum Qualifications and Experience

Applicants should have:

  • A Diploma in Call Centre Management or a related qualification.
  • 1–2 years’ customer service experience, preferably in a call centre or contact centre environment.
  • Computer literacy.
  • Proficiency in Microsoft Outlook, Word and Excel.
  • Knowledge of CRM systems.
  • Basic computer and reporting systems knowledge.
  • Good understanding of reporting databases.
  • Fluency in at least two languages, including English.
  • Willingness to work shifts, including weekends and public holidays, according to business requirements.

Skills and Competencies

The ideal candidate should have:

  • Excellent verbal and written communication skills.
  • Strong customer-service and interpersonal skills.
  • Excellent problem-solving and analytical abilities.
  • Good decision-making skills.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional when dealing with difficult customers.
  • Ability to multitask and prioritise workloads.
  • Good time-management skills.
  • Ability to work effectively under pressure.
  • Strong teamwork and communication abilities.

Working Hours

The successful candidate must be flexible and willing to work shifts, weekends and public holidays when required by the business.

How to Apply

Interested candidates who meet the requirements should apply online through the Ctrack careers portal.

Position: Call Centre Support Agent
Reference: 2101
Location: Irene, Centurion
Job Type: Full-Time
Closing Date: 18 August 2026 at 16:00

Applicants are encouraged to submit their applications before the closing date to be considered.

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