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SITA Agent: IT Service Desk Job 2026– Apply Now

The State Information Technology Agency (SITA) is recruiting an Agent: IT Service Desk for its Centurion office. This is a permanent position open to both internal and external candidates.

The successful candidate will provide first-line IT support, log and classify incidents and service requests, assist IT clients with technical queries and escalate unresolved issues to the appropriate support level.

SITA Agent: IT Service Desk Job Details

  • Vacancy: 3092
  • Reference Number: VAC00877/26
  • Position: Agent: IT Service Desk
  • Job Level: B5
  • Salary: R220,972 – R331,457
  • Department: Service Desk
  • Division: SM: Executive Service Management
  • Location: SITA Centurion, Gauteng
  • Reports to: Team Leader: Service Desk
  • Employment Type: Permanent
  • Recruitment: Internal and External
  • Closing Date: 3 September 2026

Purpose of the IT Service Desk Job

The purpose of the SITA IT Service Desk Agent position is to provide first-line support to IT clients.

The successful candidate will log, classify and categorise IT incidents and service requests, provide initial technical assistance, update service calls and escalate issues to the next level of support when they cannot be resolved at first line.

Key Responsibilities

The IT Service Desk Agent will be responsible for:

  • Answering inbound IT service desk calls.
  • Logging incidents and requests accurately.
  • Classifying and categorising IT-related calls.
  • Providing first-line IT support.
  • Updating service calls with relevant information.
  • Resolving customer issues during the first interaction where possible.
  • Routing unresolved incidents to the appropriate support level.
  • Maintaining quality standards when handling calls.
  • Monitoring first-call resolution performance.
  • Conducting or supporting post-call surveys.
  • Following approved procedures and operational processes.
  • Maintaining availability to support IT clients.
  • Avoiding unnecessary or prematurely terminated calls.
  • Providing professional customer service throughout each interaction.

SITA IT Service Desk Requirements

Applicants must meet the following minimum requirements:

Qualification

  • Matric / Grade 12.
  • A+ or N+ certification.

Experience

Candidates must have either:

  • 6 months’ IT Service Desk experience, or
  • 12 months’ administrative experience.

Technical Knowledge and Skills

Applicants should have knowledge of:

  • Telephony systems.
  • Customer management services.
  • Operating systems and applications.
  • ARS systems.
  • IT Service Management (ITSM).
  • Policies, processes and standards.
  • Operational business rules and processes.

The ideal candidate should also have strong communication and customer-service skills, as the position involves dealing directly with IT clients and resolving technical queries.

Salary

The SITA Agent: IT Service Desk salary ranges from:

R220,972 – R331,457

The position is classified at Job Level B5 and is permanent.

How to Apply for the SITA IT Service Desk Job

Applications must be submitted through the South African e-Government Portal.

Important: CVs sent by email will not be considered.

For application support or technical queries, contact:

Email: egovsupport@sita.co.za
Telephone: 080 1414 882

Closing Date

Closing Date: 3 September 2026

Applications received after the closing date will not be considered. Applicants are encouraged to submit their applications before the deadline.

Important SITA Application Information

SITA is an Employment Equity employer, and the position will be filled in accordance with its Employment Equity Plan.

Only candidates who meet the requirements should apply.

Applicants should also note:

  • Correspondence will be limited to shortlisted candidates.
  • If you do not receive communication within two months after the closing date, consider your application unsuccessful.
  • Foreign qualifications must be evaluated by the South African Qualifications Authority (SAQA).
  • SITA reserves the right not to make an appointment.
  • Appointment is subject to positive security clearance.
  • Successful candidates may be required to sign a performance contract.
  • Appointment is subject to assessment recommendations and verification of qualifications and other documents.
  • Reference checks may be conducted.
  • Recruitment agency CVs will not be accepted.

Apply now for the SITA Agent: IT Service Desk position in Centurion before 3 September 2026.

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