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FNB Call Centre Agent Jobs in Johannesburg 2026– Apply Now

FNB is hiring a Call Centre Agent in Johannesburg, Gauteng. This is a part-time opportunity for a customer-focused individual who can handle inbound and outbound customer interactions and provide excellent service across phone, email and live chat.

The successful candidate will assist customers with queries, resolve complaints, follow up on outstanding matters and support branch consultants with customer service activities.

FNB Call Centre Agent Job Details

  • Position: Call Centre Agent
  • Company: FNB
  • Location: Johannesburg, Gauteng
  • Job Type: Part-time
  • Job Requisition: R52020
  • Industry: Banking and Financial Services
  • Posted: 3 days before the supplied advert
  • Closing Date: 4 September 2026

About the Call Centre Agent Job

The Call Centre Agent will manage inbound and outbound customer interactions, including telephone calls, electronic communications and customer queries.

The role requires a strong commitment to service excellence, accurate handling of customer requests and the ability to resolve issues within established procedures and service-level agreements.

Call Centre Agent Responsibilities

The successful candidate will be responsible for:

  • Answering customer queries through phone, email and live chat.
  • Handling both inbound and outbound customer interactions.
  • Identifying customer needs and providing appropriate solutions.
  • Resolving customer complaints by taking ownership of issues.
  • Following up with customers to ensure their queries are fully resolved.
  • Following up with other stakeholders where necessary.
  • Making outbound operational calls to request outstanding documentation.
  • Following up on incomplete customer queries.
  • Assisting branch consultants with eBucks-related queries.
  • Assisting customers with eBucks Shop orders.
  • Delivering exceptional customer service in line with approved service standards.
  • Building and maintaining positive stakeholder relationships.
  • Maintaining accurate documentation and sharing relevant information with the team.
  • Escalating risks, problems and unresolved issues for investigation and resolution.
  • Planning and completing assigned activities within required time and quality standards.
  • Adhering to work schedules and attending meetings when required.
  • Contributing ideas that improve customer experience and operational efficiency.
  • Working effectively as part of a team.

Skills and Competencies

Applicants interested in FNB Call Centre Agent jobs should be customer-focused and able to work effectively in a busy service environment.

Key competencies include:

  • Excellent customer service skills.
  • Good verbal and written communication.
  • Problem-solving ability.
  • Ability to handle customer complaints professionally.
  • Good interpersonal and relationship-building skills.
  • Ability to work as part of a team.
  • Flexibility and adaptability.
  • Good organisational and time-management skills.
  • Attention to quality and service standards.
  • Ability to work according to policies and procedures.
  • Willingness to learn and request training when necessary.

Customer Service and Compliance

The successful candidate must work according to FNB’s organisational values and code of ethics.

The role also requires compliance with applicable governance and regulatory standards. Employees are expected to identify and escalate risks as part of their normal responsibilities.

Candidates will also be expected to actively seek feedback, assess their own performance and participate in training where appropriate.

About FNB

FNB provides banking and financial services to retail and commercial customers. Its offerings include banking, insurance, savings and investment products, as well as digital solutions and the eBucks rewards programme.

The organisation offers opportunities for individuals interested in developing careers within the banking and financial services sector.

Employment Equity

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

FNB supports the recruitment and advancement of people with disabilities. Candidates may voluntarily disclose disability information during the recruitment process. Such information will be treated confidentially, subject to applicable legal requirements.

How to Apply for FNB Call Centre Agent Jobs

Interested candidates should apply through the official FNB careers platform before the closing date.

Closing Date: 4 September 2026

Applications will not be accepted from the closing date onwards, so applicants are encouraged to submit their applications before 4 September 2026.

Apply now for the FNB Call Centre Agent position in Johannesburg and take the next step towards building your career in customer service and banking.

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