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Mukuru Customer Support Learnership 2026 (Apply Now)

Apply for the Mukuru Customer Support Learnership 2026. Gain real-world experience in fintech, customer service skills, and career growth. Apply today!

Mukuru Customer Support Learnership 2026

The Mukuru Customer Support Learnership 2026 offers an exciting opportunity for young South Africans to gain practical work experience in the fintech industry. This learnership is designed to help you develop customer service skills, communication abilities, and technical knowledge while working with real customers.

If you’re passionate about helping people and want to build a career in customer support, this learnership is the perfect starting point.

Learnership Locations

  • Johannesburg
  • Pretoria
  • Cape Town

Why Choose This Learnership?

This Customer Support Learnership is more than just training—it’s a hands-on experience that prepares you for the workplace.

You will:

  • Gain exposure to the fintech industry
  • Work with real customers across different regions
  • Build in-demand customer service skills
  • Improve your confidence and communication abilities

What You Will Learn

Deliver Excellent Customer Service

  • Assist customers via calls and digital platforms
  • Help with money transfer orders
  • Provide accurate information about Mukuru services

Build Practical Skills

  • Use tools like Zendesk for support and ticketing
  • Strengthen communication and problem-solving skills
  • Understand contact centre operations

Support Customers End-to-End

  • Identify customer needs and provide solutions
  • Escalate and follow up on queries
  • Assist with account creation and onboarding

Develop Professional Skills

  • Manage time and multitask effectively
  • Work under pressure in a fast-paced environment
  • Learn compliance basics like FICA and money transfers

Minimum Requirements

To apply for the Mukuru Customer Support Learnership, you must have:

  • Grade 12 (Matric) or equivalent
  • Good communication skills in English plus one of the following:
    • Chewa
    • Mozambican Portuguese
    • Mandarin
    • Bengali
    • Sotho
    • Bemba
    • Shona
    • Urdu
  • Basic computer skills
  • A passion for customer service

What Will Give You an Advantage?

  • Any customer service or call centre experience
  • Strong listening and communication skills
  • Positive attitude and willingness to learn

Work From Home Requirements

If selected for a remote role, you must:

  • Have stable internet connection
  • Maintain a quiet, work-friendly environment
  • Ensure consistent productivity and service delivery

Important Notes

  • If you don’t receive feedback within 2 weeks, consider your application unsuccessful
  • Appointments will follow diversity and inclusion policies

How to Apply

If you meet most of the requirements, don’t hesitate—apply now. Mukuru encourages applicants from diverse backgrounds to take a chance and grow their careers.

Submit your application and include a short motivation explaining how you will add value to the company.

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