HEINEKEN Telesales Agent Job 2026– Tygervalley| Apply Now
Apply for the HEINEKEN Telesales Agent job in Tygervalley. Matric and 2–3 years’ telesales or contact centre experience required.
HEINEKEN Telesales Agent Vacancy
HEINEKEN Beverages is inviting suitably qualified candidates to apply for a Telesales Agent position based in Tygervalley, South Africa.
The position forms part of the Supply Chain, Customer Services & Logistics team. The successful candidate will report to the Telesales Team Leader.
The role is focused on generating revenue through inbound and outbound sales, delivering excellent customer service and identifying opportunities to cross-sell and upsell products.
Telesales Agent Job Details
- Job Title: Telesales Agent
- Company: HEINEKEN Beverages
- Location: Tygervalley, South Africa
- Department: Supply Chain, Customer Services & Logistics
- Reports To: Telesales Team Leader
- Experience: 2–3 years
- Qualification: Matric
Telesales Agent Responsibilities
The successful candidate will be responsible for:
- Making proactive outbound sales calls to generate revenue.
- Achieving sales targets and revenue objectives.
- Identifying cross-selling and upselling opportunities.
- Understanding customer needs and recommending suitable products and services.
- Using consultative selling techniques to support customer requirements.
- Delivering persuasive, value-focused sales presentations.
- Handling customer objections professionally.
- Maintaining accurate customer information on Salesforce.
- Monitoring personal sales performance, KPIs and conversion rates.
- Working closely with Sales Representatives to achieve shared targets.
- Prioritising high-value opportunities and managing sales pipeline activities.
- Building positive customer relationships and representing the HEINEKEN brand professionally.
- Performing Sales Representative relief duties and customer retention calls.
- Following contact centre productivity, quality and call-handling standards.
- Identifying sales challenges and performance gaps.
- Applying problem-solving techniques to improve sales performance and customer outcomes.
Requirements
To apply for the HEINEKEN Telesales Agent position, candidates must have:
- Matric / Grade 12.
- At least 2–3 years of experience in telesales, contact centre sales or a customer sales environment.
- A proven record of achieving or exceeding sales targets.
- Experience meeting conversion and revenue-related KPIs.
- Experience with cross-selling and upselling.
- Experience using consultative selling techniques.
- Experience working in a customer-facing environment.
- Experience using CRM systems and sales performance tools.
- Ability to manage customer interactions, sales pipelines and reporting.
What HEINEKEN Is Looking For
The ideal candidate should be commercially focused, customer-oriented and confident when communicating with customers. Strong sales ability, relationship-building skills and the ability to work towards measurable targets are important for this role.
Candidates should also be comfortable working in a contact centre environment and using CRM technology to manage customer information and sales activities.
How to Apply Telesales Agent Vacancy
Interested candidates should submit their applications through the official HEINEKEN Careers portal.
Apply for the HEINEKEN Telesales Agent position
Applicants should ensure that they meet the minimum requirements before submitting their applications.
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