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SABS Agent: Call Centre Vacancy 2026 | Apply Now

Apply for the SABS Agent: Call Centre Vacancy 2026 in Pretoria. Full-time customer service opportunity for candidates with a Diploma and 1–2 years’ experience. Closing date: 05 August 2026.

SABS Agent: Call Centre Vacancy 2026

The South African Bureau of Standards (SABS) is inviting applications for an Agent: Call Centre position within its Customer Partnering Division in Pretoria, Gauteng. This full-time opportunity is ideal for customer service professionals who enjoy helping customers, resolving queries, and delivering exceptional service in a professional environment.

If you have experience in a customer service or call centre environment and are passionate about customer engagement, this could be the perfect career opportunity.

Call Centre Job Overview

  • Employer: South African Bureau of Standards (SABS)
  • Position: Agent: Call Centre
  • Reference Number: SAB260722-1
  • Job Type: Full-Time
  • Division: Customer Partnering
  • Department: Customer Engagement
  • Job Grade: C2
  • Number of Positions: 1
  • Location: Pretoria, Gauteng
  • Closing Date: 05 August 2026

About SABS

The South African Bureau of Standards (SABS) develops, promotes, and maintains South African National Standards (SANS). The organisation also provides conformity assessment services and promotes quality across products, services, and industries.

SABS offers employees a dynamic workplace that values accountability, innovation, excellence, diversity, and professional growth.

Purpose of the Role (Call Centre)

The successful candidate will provide customer engagement services by handling customer enquiries through telephone, email, letters, and other communication channels. The goal is to resolve customer queries as quickly as possible while maintaining high levels of customer satisfaction.

Minimum Requirements

Qualification

Applicants must have:

  • Diploma in Customer Relations, Customer Service, or a related qualification (NQF Level 5)

Experience

Applicants must have:

  • 1–2 years’ experience in:
    • Customer Service
    • Information Services
    • Call Centre environment

Key Responsibilities

Customer Service

You will be responsible for:

  • Answering incoming customer calls
  • Responding to emails, letters, faxes, and other enquiries
  • Resolving customer queries on first contact where possible
  • Logging customer requests on the CRM system
  • Providing customers with service request reference numbers
  • Informing customers about turnaround times
  • Processing customer requests according to standard procedures
  • Following up on unresolved customer enquiries

CRM Administration

Your duties will include:

  • Capturing customer interactions accurately on the CRM system
  • Updating request statuses
  • Attaching supporting documentation to customer requests
  • Monitoring open emails and customer cases
  • Tracking progress of requests submitted to other departments

Stakeholder Support

The successful candidate will:

  • Liaise with internal departments to resolve customer issues
  • Connect external customers with relevant internal staff
  • Escalate unresolved queries to the appropriate business units
  • Participate in meetings and task teams when required
  • Maintain positive relationships with customers and stakeholders

Risk and Compliance

Responsibilities include:

  • Following all company policies and standard operating procedures
  • Supporting audit and regulatory requirements
  • Adhering to fraud prevention and compliance processes
  • Ensuring compliance with relevant legislation and governance standards

Administrative Duties

Additional responsibilities include:

  • Providing administrative support to the Customer Engagement team
  • Reporting system faults affecting operations
  • Assisting with customer satisfaction surveys
  • Maintaining an organised and efficient workstation

Skills and Competencies

Successful candidates should possess:

  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Good telephone etiquette
  • Problem-solving abilities
  • Attention to detail
  • Time management skills
  • Computer literacy
  • Ability to work under pressure
  • Good organisational and administrative skills
  • Teamwork and interpersonal skills

Why Join SABS?

Working at SABS provides an opportunity to:

  • Join one of South Africa’s leading standards and quality assurance organisations
  • Work in a professional and inclusive environment
  • Gain valuable experience in customer engagement
  • Develop your customer service and communication skills
  • Build a long-term career with opportunities for growth and development

Employment Equity

SABS is committed to Employment Equity and will make appointments in accordance with the Employment Equity Act and its Employment Equity Policy.

How to Apply

Interested candidates who meet the requirements should apply through the official SABS Careers portal before the closing date.

Prepare the following documents before submitting your application:

  • Updated Curriculum Vitae (CV)
  • Certified copy of your South African ID
  • Certified copies of qualifications
  • Any additional supporting documents requested during the online application process

By applying, applicants consent to the collection and processing of their personal information in accordance with the Protection of Personal Information Act (POPIA) for recruitment purposes.

Closing Date

Closing Date: 05 August 2026

Applications received after the closing date will not be considered. Early applications are encouraged.

Apply for the SABS Call Centre Agent Vacancy Today

If you have a passion for customer service and enjoy helping people solve problems, the SABS Agent: Call Centre Vacancy 2026 is an excellent opportunity to build your career with a respected national organisation.

Submit your application before 05 August 2026 to be considered.

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