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AVI Contact Centre Agent Vacancy 2026 Permanent FMCG Job in Kempton Park| Apply Now

Apply for the AVI Contact Centre Agent Vacancy 2026 in Kempton Park. Permanent FMCG customer service position. Closing date: 19 July 2026.

AVI Contact Centre Agent Vacancy 2026

AVI Limited is inviting applications for a Contact Centre Agent position within its Field Marketing Division. This permanent opportunity is based at the National Call Centre in Isando, Kempton Park, Gauteng, and is ideal for experienced customer service professionals looking to grow their careers in the FMCG industry.

The successful candidate will be responsible for managing customer calls, processing orders, resolving customer queries, and delivering exceptional customer service.

Job Overview

  • Position: Contact Centre Agent
  • Company: AVI Limited
  • Division: Field Marketing
  • Location: Isando, Kempton Park, Gauteng
  • Job Type: Permanent
  • Industry: FMCG (Fast-Moving Consumer Goods)
  • Functional Area: Customer Service
  • Minimum Experience: Associate
  • Closing Date: 19 July 2026

About the Role (Contact Centre Agent)

AVI Field Marketing is a shared services business unit that supports the company’s beverage, snack, and cosmetic brands through sales and merchandising activities. The National Call Centre plays a key role in ensuring customers receive excellent service while supporting sales operations across South Africa.

As a Contact Centre Agent, you will handle inbound customer calls, process orders accurately, resolve customer enquiries, and ensure efficient communication between customers, sales representatives, and distribution depots.

Key Responsibilities

Your duties will include:

  • Answering inbound customer calls professionally.
  • Capturing customer orders accurately.
  • Responding to customer enquiries and complaints.
  • Resolving customer queries promptly.
  • Following up on order discrepancies with customers or sales representatives.
  • Ensuring minimum order quantities and values are met.
  • Routing customer orders correctly for delivery or collection.
  • Processing special delivery and collection requests.
  • Communicating credit-held orders to the Accounts Receivable Department.
  • Informing customers when accounts are on hold.
  • Maintaining effective communication with depots to ensure service delivery.
  • Performing general customer service and administrative duties.

Minimum Requirements

Qualifications

Applicants must have:

  • Grade 12 (Matric).

Advantageous Qualification

  • Call Centre Certification.

Experience

Applicants must have:

  • At least 2 years’ experience in an inbound and outbound call centre environment.

Additional Requirements

The following will be advantageous:

  • Experience in the FMCG industry.
  • Computer literacy, including Microsoft Office.
  • Working knowledge of SAP.

Skills and Competencies

Successful candidates should demonstrate:

  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Good telephone etiquette.
  • Problem-solving ability.
  • Attention to detail.
  • Good organisational and administrative skills.
  • Ability to work under pressure.
  • Teamwork and collaboration.
  • Time management skills.
  • Professionalism and reliability.

Why Join AVI?

AVI Limited is one of South Africa’s leading FMCG companies, representing well-known brands across the beverage, snack, personal care, and fashion industries.

Employees enjoy:

  • Permanent employment.
  • Opportunities for career growth and development.
  • Exposure to a leading FMCG environment.
  • Professional and supportive workplace culture.
  • Valuable customer service and sales experience.

How to Apply for Contact Centre Agent

Interested candidates should submit their applications through the AVI Careers Portal before the closing date.

Prepare the following documents before applying:

  • Updated Curriculum Vitae (CV).
  • Certified copy of your South African ID.
  • Certified copy of your Matric Certificate.
  • Call Centre Certificate (if applicable).
  • Any additional supporting qualifications.

Only shortlisted candidates will be contacted.

Closing Date

19 July 2026

Submit your application before the closing date to be considered for this opportunity.

Apply Now

If you have call centre experience and are passionate about delivering exceptional customer service, apply today for the AVI Contact Centre Agent Vacancy 2026 and join one of South Africa’s leading FMCG companies.

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