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PPS Support Assistant Job Opportunity 2026 – Johannesburg North| Apply Now

Apply for the PPS Support Assistant vacancy in Rosebank, Gauteng. Permanent financial services administration position. Closing date: 20 July 2026.

PPS Support Assistant Job Opportunity 2026

PPS (Professional Provident Society) is inviting suitably qualified candidates to apply for the Support Assistant position based in Rosebank, Johannesburg North, Gauteng. This is a permanent opportunity within the Advice and Distribution business unit, ideal for candidates with experience in financial services administration.

The successful candidate will provide administrative support to Business Consultants and intermediaries while ensuring that all client requests are processed accurately and within agreed service level standards.

Support Assistant Job Overview

  • Position: Support Assistant
  • Company: PPS (Professional Provident Society)
  • Business Unit: Advice and Distribution
  • Department: External Distribution
  • Job Type: Permanent
  • Location: Rosebank, Johannesburg North, Gauteng
  • Reference Number: PPS260713-1
  • Closing Date: 20 July 2026

About the Role

Reporting to the Team Leader, the Support Assistant will produce accurate, high-quality administrative work while adhering to established procedures and service level agreements (SLAs). The role requires strong attention to detail, excellent organisational skills, and a commitment to delivering exceptional client service.

Minimum Requirements

Applicants must have:

  • Grade 12 (Matric)
  • At least 2 years’ experience in an administrative role within the Financial Services or Life Assurance industry
  • Basic knowledge of the Financial Services or Life Assurance industry
  • Computer literacy, including:
    • Microsoft Outlook
    • Microsoft Excel
    • Microsoft Internet applications
    • Microsoft Office

Key Responsibilities

The successful candidate will:

  • Upload and follow up on client queries, including:
    • Premium enquiries
    • Change of beneficiary requests
    • Debit order amendments
    • Letters of authority
    • Change of broker requests
    • Policy amendments
    • Change of date of commencement (DOC)
    • Personal detail updates
    • Claims processing
  • Capture applications within four hours of receipt
  • Maintain a minimum accuracy level of 95%
  • Perform daily administrative support procedures
  • Monitor incomplete applications and outstanding service requests
  • Communicate outstanding requirements to clients and intermediaries
  • Complete annual assessments on company systems
  • Provide administrative support to Business Consultants
  • Assist intermediaries with quotations and benefit statements
  • Ensure service level agreements (SLAs) are consistently achieved
  • Assist in organising broker workshops

Required Skills and Competencies

Successful applicants should demonstrate:

  • Strong attention to detail
  • Accuracy and consistency
  • Client service orientation
  • Good organisational skills
  • Excellent communication skills
  • Patience and reliability
  • Conscientious work ethic
  • Responsiveness
  • Ability to work independently
  • Target-driven mindset
  • Good interpersonal skills
  • Computer proficiency

Why Join PPS?

PPS is one of South Africa’s leading financial services providers, offering employees an opportunity to build rewarding careers in a professional and supportive environment. Benefits include:

  • Permanent employment
  • Career development opportunities
  • Exposure to the financial services industry
  • Ongoing learning and professional growth
  • Collaborative and client-focused workplace

Employment Equity

PPS is committed to Employment Equity and encourages applications from persons living with disabilities. Internal candidates will receive priority consideration where appropriate, in line with the company’s Employment Equity objectives.

How to Apply

Interested candidates who meet the minimum requirements should submit their applications through the official PPS Careers Portal before the closing date.

Closing Date: 20 July 2026

Reference Number: PPS260713-1

Only shortlisted candidates will be contacted. If you do not receive feedback after the recruitment process has been completed, please consider your application unsuccessful.

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