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Client Service Officer Jobs at Department of Employment and Labour – Randburg (X10 Posts) Apply Now

Apply for Client Service Officer jobs (X10) at the Department of Employment and Labour in Randburg. Salary R269 499. Submit Z83 + CV before 21 Nov 2025.

Ref No: HR4/4/4/10/19
Salary: R269 499 per annum
Centre: Labour Centre Randburg

Introduction

The Department of Employment and Labour is recruiting Client Service Officers (X10 Posts) for the Randburg Labour Centre. This role is ideal for candidates with strong communication skills who can deliver excellent customer service and assist the public with UIF applications and related services.

Minimum Requirements

To qualify for Client Service Officer, applicants must have:

  • Matric / Grade 12 / Senior Certificate
  • Knowledge of:
    • Unemployment Insurance Act & Regulations
    • Unemployment Insurance Contributions Act
    • Public Finance Management Act (PFMA)
    • POPIA
    • Treasury Regulations
    • Batho Pele Principles
    • Department of Labour and UIF policies
    • Customer care practices
  • Skills in:
    • Interviewing
    • Communication (verbal & written)
    • Computer literacy
    • Listening and interpretation of legislation
    • Conflict management
    • Time management
    • Customer relations
    • Analytical thinking
    • Telephone etiquette
    • Understanding operational systems

Key Duties and Responsibilities

As a Client Service Officer, you will:

UIF Service Delivery

  • Provide customer screening services
  • Process applications for UIF benefits
  • Register payment continuation forms

Administration

  • Handle general administrative functions
  • Manage client information in line with POPIA
  • Offer accurate support and guidance to walk-in and online applicants

How to Apply

Applicants must submit:

  • New Z83 form (fully completed, initialled & signed)
  • Updated CV only
  • All documents must be combined into one PDF attachment for online applications
  • Use the correct email address, job title, and reference number in the subject line

Email Applications:

Jobs-UIFGP1@labour.gov.za

After emailing your application, you will receive an auto-reply with a link/QR code to update crucial information: https://forms.office.com/r/pWzNyLKavs

Postal Applications:

Chief Director: Provincial Operations
PO Box 4560
Johannesburg
2001

Hand Delivery:

47 Empire Road
Parktown

Enquiries

  • Mr PP Godongwana – 082 883 7553
  • Mr N Pillay – 071 471 0542
  • Mr T Nengwekhulu – 060 968 6158

Employment Equity

The Department is committed to promoting representivity (race, gender, disability) in line with its Employment Equity Plan. Preference may be given to candidates that support equitable representation.

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