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Contact Centre Consultant FTC 2026– Discovery Health| Apply Now

Apply for the Discovery Health Contact Centre Consultant FTC job in Cape Town. Matric and 12 months’ customer service experience required.

Location: Cape Town, Western Cape
Business Unit: Discovery Health
Job Type: Fixed-Term Contract (FTC)
Function: Call Centre / Contact Centre
Posted: 25 August 2026

Contact Centre Consultant Job Description

Discovery Health is looking for a Contact Centre Consultant to provide excellent service and support to members, healthcare providers, employer groups and brokers.

The successful candidate will handle customer queries primarily over the telephone and through other servicing channels, ensuring that queries are resolved efficiently and professionally.

Key Responsibilities

As a Contact Centre Consultant, you will:

  • Assist Discovery Health members, providers, employers and brokers with queries.
  • Provide customer-focused service across telephone and other communication channels.
  • Resolve customer queries efficiently and accurately.
  • Keep up to date with product changes and service information.
  • Learn and use the company’s digital servicing tools effectively.
  • Meet and exceed key performance and service delivery targets.
  • Follow company procedures and service principles.
  • Communicate clearly and professionally with customers.
  • Maintain accurate administrative records.

Skills and Competencies

Candidates should have:

  • Excellent verbal and written communication skills.
  • Strong administration skills.
  • Customer service and interpersonal skills.
  • Good time management abilities.
  • Computer literacy and basic MS Office skills.
  • A customer-focused and empathetic approach.
  • The ability to work under pressure.
  • Resilience and the ability to handle setbacks.
  • Strong problem-solving and analytical skills.
  • The ability to follow instructions and procedures.
  • Good presentation and communication skills.
  • A willingness to learn and develop new skills.

Education Requirements

Applicants must have:

  • Matric (Grade 12).
  • At least 50% in Mathematics or Accounting in Matric.
  • At least 50% in English in Matric.
  • Basic MS Office skills.

Experience Requirements

Applicants must have:

  • At least 12 months’ work experience in a customer service environment.

Advantageous: Business writing skills.

Employment Equity

Discovery is an equal opportunity employer. Its approved Employment Equity Plan and targets will be considered during the recruitment process. People with disabilities are encouraged to apply.

How to Apply

If you meet the requirements and are passionate about delivering excellent customer service, apply for the Contact Centre Consultant FTC position at Discovery Health.

Apply online through the Discovery Careers website.

Posted: 25 August 2026
Location: Cape Town, Western Cape
Business Unit: Discovery Health
Contract: Fixed-Term Contract

Apply now and take the next step in your customer service career with Discovery Health.

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