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Client Service Administrator: Pensioner Payroll – Momentum| Apply Now

Momentum is hiring a Client Service Administrator: Pensioner Payroll in Sandton. Matric and 5 years’ employee benefits experience required. Apply by 21 August 2026.

Momentum Group is hiring a Client Service Administrator: Pensioner Payroll for its Momentum Corporate division in Sandton, Gauteng. This permanent position offers an opportunity to support pensioners and stakeholders through accurate payroll administration, professional client service and efficient query resolution.

Client Service Administrator Job Details

  • Job Title: Client Service Administrator: Pensioner Payroll
  • Reference Number: MMH260813-12
  • Company: Momentum Group
  • Division: Momentum Corporate
  • Role Family: Client Services
  • Location: Sandton, Gauteng
  • Position Type: Permanent
  • Remote Opportunity: Some of the time
  • Closing Date: 21 August 2026

About the Role

The Client Service Administrator will provide accurate and efficient pensioner payroll administration while delivering professional service to clients and intermediaries.

The role involves maintaining pensioner records, processing payroll transactions, responding to queries, managing documentation and ensuring all activities comply with service-level agreements, company policies and relevant legislation.

Minimum Requirements

Applicants applying for Client Service Administrator should have:

  • Matric or equivalent qualification.
  • At least 5 years’ experience in employee benefits.
  • Experience in annuity or pensioner payroll administration will be advantageous.
  • Strong knowledge of the employee benefits industry.
  • Good product knowledge.
  • Knowledge of relevant legislation and compliance requirements.
  • Strong administrative and client-service skills.

Key Responsibilities

Pensioner Payroll Administration

  • Maintain accurate pensioner records, including banking details, addresses and medical aid information.
  • Process monthly annuity updates and standard pensioner payroll transactions.
  • Perform basic reconciliations and data corrections.
  • Ensure accurate payment runs and payroll information.
  • Assist with medical aid billing and monthly checks.
  • Process routine death-related updates, including stopping payments and requesting required documentation.
  • Conduct proof-of-existence checks.
  • Follow up on outstanding documentation.
  • Maintain accurate audit files and assist with audit queries.
  • Support year-end administration processes.

Client Service

  • Respond to pensioner queries via telephone, email and written communication.
  • Resolve routine queries efficiently and professionally.
  • Respond to client requests within the agreed 48-hour SLA.
  • Handle complaints and take ownership of their resolution.
  • Provide accurate information and relevant documentation.
  • Distribute payslips, tax certificates, increase letters and other client communications.
  • Manage client expectations and provide regular feedback.
  • Escalate complex matters to Senior Administrators or the Administration Manager.

Administration and Compliance

  • Capture and update client information accurately.
  • Ensure documentation meets departmental and legislative requirements.
  • Complete registers, reports and follow-ups within agreed deadlines.
  • Use relevant IT systems effectively.
  • Maintain accurate records for audit and compliance purposes.
  • Identify and report process or system improvements.
  • Help minimise financial and operational risks through accurate processing and adherence to internal controls.

Financial Responsibilities

The successful candidate will contribute to financial accuracy by ensuring correct processing of:

  • Pensioner payroll.
  • Tax submissions.
  • Medical aid balances.
  • Trustee payments.
  • Payroll reconciliations.
  • Financial documentation.

Any discrepancies or financial risks must be identified and escalated promptly.

Key Skills and Competencies

The ideal candidate should have:

  • Excellent attention to detail.
  • Strong planning and organisational skills.
  • Excellent verbal and written communication.
  • Strong client-service orientation.
  • High level of accountability.
  • Good teamwork and relationship-building skills.
  • Ability to manage multiple administrative tasks.
  • Strong problem-solving abilities.
  • Ability to work accurately under pressure.
  • Professional and customer-focused approach.

Career Development

Momentum encourages employees to continuously develop their professional, industry and legislative knowledge. The successful candidate will be expected to contribute ideas, participate in change initiatives and identify opportunities to improve processes and client experiences.

How to Apply

Interested candidates who meet the requirements should apply online through the Momentum Group careers portal.

Reference: MMH260813-12
Position: Client Service Administrator: Pensioner Payroll
Location: Sandton, Gauteng
Closing Date: 21 August 2026

Applicants should verify the legitimacy of the vacancy on the official Momentum Group careers page before submitting personal information.

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