Contact Centre Consultant Talent Pool at Discovery Health| Apply Now
Discovery Health is inviting applications for its Contact Centre Consultant Talent Pool in KwaZulu-Natal. This opportunity is suitable for customer-focused candidates with Matric and at least 12 months of customer service experience.
Job Details
- Job Title: Contact Centre Consultant – Talent Pool
- Business Unit: Discovery Health
- Function: Call Centre / Contact Centre
- Location: Durban, KwaZulu-Natal
- Date Posted: 1 September 2026
- Employment Type: Talent Pool
About Discovery Health
Discovery’s purpose is to make people healthier and enhance and protect their lives. The company promotes innovation, personal development and exceptional customer service in a dynamic working environment.
What Is the Discovery Talent Pool?
A talent pool is a database of candidates who have successfully met the minimum requirements and completed the recruitment process.
Applicants will still participate in the required assessments, role plays and interviews. Candidates who meet the minimum criteria may then be considered for Contact Centre Consultant vacancies as positions become available.
Being part of the talent pool means you may be considered for future opportunities without having to start the recruitment process from the beginning.
Contact Centre Consultant Job Purpose
The Contact Centre Consultant will provide world-class service to Discovery Health members, healthcare providers, employer groups and brokers.
The successful candidate will handle and resolve customer queries through various service channels, primarily by telephone, while ensuring a positive customer experience.
Key Responsibilities
The Contact Centre Consultant will be responsible for:
- Assisting members and other stakeholders by telephone and through other service channels.
- Resolving customer queries efficiently and professionally.
- Providing customer-centric service in line with Discovery’s service principles.
- Keeping up to date with product and service changes.
- Understanding and using the company’s digital servicing tools.
- Meeting or exceeding key performance and service delivery targets.
- Ensuring customers receive accurate and relevant information.
Requirements
Education
Applicants must have:
- Matric
- Mathematics, Mathematics Literacy or Accounting with a minimum of 50%
- English in Matric with a minimum of 50%
- A post-Matric qualification may replace the stated Matric subject requirements.
- Basic MS Office skills
Experience
- At least 12 months’ working experience in a customer service environment.
Advantageous
- Business Writing Skills
Skills and Competencies
Discovery is looking for candidates with:
- Excellent verbal and written communication skills
- Strong administration skills
- MS Office and computer literacy
- Good time-management skills
- Customer-centric approach
- Empathy
- Ability to analyse information
- Ability to make decisions and take initiative
- Ability to work effectively with people
- Strong ability to follow instructions and procedures
- Ability to achieve results and meet customer expectations
- Good writing and reporting skills
Employment Equity
Discovery considers its approved Employment Equity Plan and Targets as part of the recruitment process. As an equal-opportunity employer, Discovery encourages and welcomes people with disabilities to apply.
How to Apply
Interested candidates should apply online through the official Discovery Careers website.
Discovery Careers – Apply Online
Important: This is a talent pool opportunity, meaning successful candidates may be considered for Contact Centre Consultant positions when vacancies become available.
Take the Next Step
If you have Matric, strong communication skills and at least one year of customer service experience, the Discovery Health Contact Centre Consultant Talent Pool could be an opportunity to build your career in the healthcare and financial services sector.
Apply online and complete the recruitment process to be considered for future opportunities.
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