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PPB Voice Branch Learnership (Call Center) – Johannesburg – Apply now for standard bank learnership

About the Opportunity

As one of South Africa’s most established financial institutions, we are committed to nurturing future talent through structured learnership programs. This PPB Voice Branch Learnership is designed for recent graduates seeking to enter the banking sector, offering a unique blend of practical call center experience and formal banking qualifications.

This 12-month program provides hands-on training in a dynamic call center environment, equipping learners with essential banking knowledge, FAIS accreditation, and an NQF Level 5 Certificate in Banking. Successful candidates will gain exposure to customer service, financial regulations, and banking operations—key skills for a thriving career in finance.

Job Overview

Position: PPB Voice Branch Learnership (Call Center)
Location: Johannesburg, 5 Simmonds Street
Contract Type: Fixed-Term (12 Months)
Start Date: 01 October 2025
End Date: 30 September 2026
Monthly Allowance: R6,800 (Including Student Medical Aid)
Reference Number: 80440849A-0001

Job Description

Key Responsibilities

As a PPB Voice Branch Learner, you will:

  • Handle customer inquiries via phone and email in a professional call center setting.
  • Develop strong communication and problem-solving skills in a banking environment.
  • Learn to analyze and process client information efficiently.
  • Gain insight into financial products, regulatory frameworks, and banking compliance.
  • Assist in resolving client concerns while maintaining high service standards.
  • Ensure all customer interactions adhere to company policies and industry regulations.

Qualifications & Skills You Will Gain

  • Agile Banking Professional Certificate (NQF Level 5) – A recognized banking qualification.
  • FAIS Accreditation – Essential for roles in South Africa’s financial sector.
  • Call Center & Customer Service Training – Enhancing communication and efficiency.
  • Financial Industry Knowledge – Understanding banking products and compliance.

Eligibility Requirements PPB Voice Branch Learnership

Minimum Qualifications

To qualify for this PPB Voice Branch Learnership, applicants must:

  • Be a South African citizen (aged between 18–30).
  • Have completed an undergraduate degree or diploma (any field).
  • Be fluent in English (both written and spoken).
  • Possess basic computer literacy (MS Office, email, etc.).
  • Not be permanently employed, studying, or registered in another learnership.

Ideal Candidate Profile

  • Recent graduates seeking entry-level banking experience.
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced, target-driven call center environment.
  • Willingness to learn banking regulations and financial products.

Program Benefits

Why Join PPB Voice Branch Learnership?

✔ Earn While You Learn – Receive a monthly stipend of R6,800 plus medical aid.
✔ Industry-Recognized Certification – Obtain an NQF Level 5 Banking Qualification and FAIS accreditation.
✔ Practical Banking Experience – Gain hands-on training in a real call center setting.
✔ Career Growth Opportunities – Enhance employability in South Africa’s competitive banking sector.

Important Details

Application & Selection Process

  • Application Deadline: Submit before the closing date (to be confirmed).
  • Selection Process: Shortlisted candidates will undergo interviews and assessments.
  • Program Duration: 12 months (01 October 2025 – 30 September 2026).

Additional Information

  • Work Location: Johannesburg (5 Simmonds Street).
  • Work Environment: Fast-paced call center (voice branch) setting.
  • Employment Status: This is a learnership, not permanent employment.

How to Apply

If you meet the eligibility criteria and are ready to launch your banking career, apply now for this PPB Voice Branch Learnership.

Steps to Apply:

  1. Prepare your CV and academic transcripts.
  2. Submit your application via the official portal (reference: 80440849A-0001).
  3. Shortlisted candidates will be contacted for interviews.

Don’t miss this opportunity to gain banking experience and a formal qualification!

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