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Call Center Consultant – Telesales & Cold Calling (Cape Town)Apply Now

Apply for the Fidelity Call Center Consultant (Telesales) role in Cape Town. Outbound calling, sales targets and customer service. Closing 26 November 2025.

Fidelity Services Group | Contract | Closing 26 November 2025

About the Role

Fidelity ADT is recruiting a Call Center Consultant (Telesales / Cold Calling) to deliver exceptional service and secure quality sales appointments. The role involves managing outbound and inbound calls, generating leads, meeting sales targets, and supporting the contact centre with professional customer engagement.

This opportunity is ideal for candidates with strong communication, sales drive, customer focus and proven cold-calling experience.

Key Responsibilities

As a Call Center Consultant, you will:

  • Conduct outbound cold calls for 90% of the working day using call lists or a dialler.
  • Secure legitimate sales, reconnections, upgrades, relocations or new client appointments.
  • Handle inbound calls and assist customers with queries.
  • Transfer calls to relevant departments when required.
  • Manage and escalate complaints professionally.
  • Verify customer details and ensure all QA requirements are met.
  • Meet daily, weekly and monthly targets, including strike rate, call volume and close rates.
  • Work collaboratively with the contact centre team to support daily operations.

Minimum Requirements

  • Matric (Compulsory)
  • Post-Matric qualification (Advantageous)
  • 1 year customer service experience
  • 1 year cold calling experience in a sales call centre
  • 1 year admin experience in a client-centric role
  • Proficient in MS Outlook, Excel, Word and PowerPoint

Behavioural Competencies

Successful candidates should demonstrate:

  • Strong customer focus and sales drive
  • Excellent communication skills (verbal & written)
  • Active listening and empathy
  • High resilience and adaptability
  • Professional telephone rapport-building
  • Negotiation and persuasion skills
  • Attention to detail & excellent time management
  • Integrity, ethics and a positive attitude
  • Ability to work under pressure and meet tight targets
  • Effective planning, organising and follow-through

Performance Targets

To qualify for potential permanent employment, consultants must meet the following close-rate targets:

  • Weeks 1–2: LSN training + SOP induction
  • Month 1: Minimum 40% close rate
  • Month 2: Minimum 65% close rate
  • Month 3: Minimum 80% close rate (Required to be considered for permanent placement)

Contract Details

  • Division: Fidelity ADT
  • Business Unit: FADT – Western Cape
  • Location: Cape Town, Western Cape
  • Job Type: Contract (3 months)
  • Industry: Security & Investigations
  • Functional Area: Customer Service
  • Experience Level: Associate

How to Apply

Submit your CV through the Fidelity Services Group career portal.
Applications close 26 November 2025.

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