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Call Centre Administrator | Tracker (Gauteng) Apply Now

Call Centre Administrator jobs in Gauteng are currently available at Tracker Connect (Pty) Ltd. This permanent opportunity forms part of the Customer Experience Department at Tracker’s Head Office in Johannesburg. The role is ideal for a proactive, detail-oriented administrator who thrives in a fast-paced call centre environment and enjoys supporting operational excellence.

Gauteng (Johannesburg – Head Office)
Employment Type: Permanent
Closing Date: 21 January 2026
Employment Equity: Yes

About the Role: Call Centre Administrator

The Call Centre Administrator plays a critical administrative support role within Tracker’s Customer Experience environment. The position ensures smooth day-to-day call centre operations through effective coordination, procurement support, communication management, rewards administration, and executive support.

This role requires initiative, excellent organisational skills, and the ability to manage multiple priorities with accuracy and professionalism.

Minimum Requirements

To qualify for this Call Centre Administrator vacancy, candidates must meet the following requirements:

  • Matric / Grade 12 qualification
  • Certificate in Administration or Secretarial Studies
  • Proficiency in Microsoft Excel, Word, and PowerPoint
  • Strong organisational and administrative skills
  • Excellent communication and attention to detail

Key Duties and Responsibilities

Call Centre Administration & Operations

  • Manage the courier process at Head Office
  • Compile weighbills and submit documentation to Finance
  • Submit purchase orders for courier services timeously
  • Perform quality control, receiving, and daily distribution of parcels
  • Arrange and train backup resources for continuity

Incentives, Procurement & Finance Support

  • Manage and issue approved incentives via the electronic rewards system
  • Request and manage monthly incentive budgets per department
  • Support procurement by ordering supplies and managing vendor payments
  • Reconcile credit card expenditure and maintain payment records
  • Load purchase orders for managers as required

Communication & Coordination

  • Communicate process changes to impacted stakeholders
  • Coordinate and execute monthly Rewards & Recognition initiatives
  • Drive proactive call centre communications and projects
  • Compile and update the Call Centre organogram monthly
  • Maintain and update email distribution groups

Executive & Office Support

  • Minute taking and distribution when required
  • Calendar management including meetings, appointments, and reminders
  • Professional handling of emails and calls
  • Draft reports, presentations, and correspondence
  • Maintain organised digital and physical filing systems
  • Order beverages and manage walk-in client refreshments

Employee Engagement & Support

  • Drive new employee welcome initiatives monthly
  • Coordinate executive engagement for new employees
  • Stand-in and provide backup support to Executive PAs

Behavioural Competencies

  • Initiative and creativity
  • Results-driven and persistent
  • Strong conflict management skills
  • Customer-focused mindset
  • Excellent communication abilities
  • Self-starter with a proactive approach
  • High attention to detail

Fit to Tracker Culture

Successful candidates must demonstrate alignment with Tracker’s core values:

  • Care
  • Accountability
  • Respect
  • Excellence

Why Join Tracker?

  • Permanent employment with a leading technology and tracking company
  • Market-related remuneration
  • Medical Aid and Provident Fund benefits
  • Inclusive and transformation-driven workplace culture
  • Exposure to executive-level operations and call centre leadership

How to Apply

If you meet the requirements for this Call Centre Administrator job at Tracker, apply before 21 January 2026. Ensure your CV clearly reflects your administrative expertise, system proficiency, and call centre support experience.

Apply today and become part of Tracker’s Customer Experience team.

If you have not been contacted within three weeks after the closing date, please consider your application unsuccessful.

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